Common Error Messages

The following is a list of the error messages users might see while using Origin, along with an overview of likely causes and fixes to prevent a recurrence of the error message.

Note that these error messages are found on tools running the Larkspur (5.1.8.0 and 4.3.9.0) systems and earlier. For current error messages found on Monterey and forward, see here

Please note that this list is not intended to be comprehensive. Use this list as a jumping-off point, to help you troubleshoot. As always, if you have any questions, please don’t hesitate to reach out to us at support@shapertools.com.

Error	Likely Cause	Suggested Remediation
Tape Movement Detected	Tape has slipped from its original location on the workpiece or in the workspace	Review your workspace for any tape that has raised up off the worksurface Consult this checklist of common issues that can result in this error message
Return Origin to design to resume cutting	The user has moved too far from the cut path for Origin to compensate	Make sure to keep the white dot representing the bit inside the corrective circle on-screen while cutting. Take a look at this article that provides an overview of this error message
Ensure Origin can see sufficient Shaper Tape	Origin can’t see enough ShaperTape to guarantee cutting precision. This could be due to cutting through some of the tape in the workspace, rendering those dominos unreadable	Add ShaperTape to your Scan Before you begin cutting, travel over your entire design in Aircut Mode to verify that your tape meter will be healthy throughout the cut Read more about this error message and how to prevent it here
A 0x00000101 A 0x00000102 A 0x00000103	User is attempting to remove too much material, causing excessive force on the spindle	Try cutting a pass at a shallower depth, especially when cutting harder materials If using Auto-Mode, decrease the Auto Speed Make sure you are moving Origin slowly and consistently, without any sudden movements Decrease your plunge speed If you're experiencing this issue consistently reach out to Shaper Support
S 0x2	Problems in your workspace are causing issues with Origin's software	Lay out fresh tape on another surface Power on Origin pointing at this new workspace Delete the problematic workspace
Z Touch Failed. Make sure Origin's base is on a single, uniform surface and try again.	The entirety of the tool’s baseplate is not on the work surface	Ensure that Origin is on a single, level, and uniform surface This surface should be at least as large as Origin’s entire base Note that the material you touch off on does not necessarily need to be your workpiece Consult this article on Z-Touch practice
Loaded design has no elements. Unable to place.	The design file is saved in an unreadable format for Origin or it contains problematic file elements	Ensure that you are using the proper save specs for svg files. You can find these for a variety of design programs here
Low Accuracy Scan - Please scan again	Insufficient quality or quantity of tape in your workspace.	Your workpiece may be warped or poorly lit or you may have ShaperTape on multiple planes Check out this list of common mistakes in taping Although you may be able to cut in this workspace, your cut accuracy is likely to be jeopardized. If this is important to your project, we suggest that you create a New Scan Before you do, check out this article on Scanning Tips.