The following is a list of the error messages users might see while using Origin, along with an overview of likely causes and fixes to prevent a recurrence of the error message.
Please note that this list is not intended to be comprehensive. Use this list as a jumping-off point, to help you troubleshoot. As always, if you have any questions, please don’t hesitate to reach out to us at support@shapertools.com.
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Error
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Likely Cause(s)
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Suggested Remediation
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Tape Movement Detected
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Tape has slipped from its original location on the workpiece or in the workspace
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- Review your workspace for any tape that has raised up off the worksurface
- Consult this checklist of common issues that can result in this error message
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Return Origin to design to resume cutting
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The user has moved too far from the cut path for Origin to compensate
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- Make sure to keep the white dot representing the bit inside the corrective circle on-screen while cutting.
- Take a look at this article that provides an overview of this error message
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Ensure Origin can see sufficient Shaper Tape
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Origin can’t see enough ShaperTape to guarantee cutting precision. This could be due to cutting through some of the tape in the workspace, rendering those dominos unreadable
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- Add ShaperTape to your Scan
- Before you begin cutting, travel over your entire design in Aircut Mode to verify that your tape meter will be healthy throughout the cut
- Read more about this error message and how to prevent it here
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A 0x00000101
A 0x00000102
A 0x00000103
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User is attempting to remove too much material, causing excessive vertical force on the spindle
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- Try cutting a pass at a shallower depth, especially when cutting harder materials
- If using Auto-Mode, decrease the Auto Speed
- Make sure you are moving Origin slowly and consistently, without any sudden movements
- Decrease your plunge speed
- If you're experiencing this issue consistently reach out to Shaper Support
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Z Touch Failed. Make sure Origin's base is on a single, uniform surface and try again.
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The entirety of the tool’s baseplate is not on the work surface
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- Ensure that Origin is on a single, level, and uniform surface
- This surface should be at least as large as Origin’s entire base
- Note that the material you touch off on does not necessarily need to be your workpiece
- Consult this article on Z-Touch practice
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Loaded design has no elements. Unable to place.
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The design file is saved in an unreadable format for Origin or it contains problematic file elements
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- Ensure that you are using the proper save specs for svg files. You can find these for a variety of design programs here
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Low Accuracy Scan - Please scan again
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Insufficient quality or quantity of tape in your workspace.
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- Your workpiece may be warped or poorly lit or you may have ShaperTape on multiple planes
- Check out this list of common mistakes in taping
- Although you may be able to cut in this workspace, your cut accuracy is likely to be jeopardized. If this is important to your project, we suggest that you create a New Scan
- Before you do, check out this article on Scanning Tips.
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