Shaper Support
    1. Shaper
    2. Troubleshooting and Maintenance
    3. Error Messages

    Articles in this section

    Common Error Messages

    Avatar
    Ole Held
    • Updated
    Follow

    The following is a list of the error messages users might see while using Origin, along with an overview of likely causes and fixes to prevent a recurrence of the error message.

     

    Please note that this list is not intended to be comprehensive. Use this list as a jumping-off point, to help you troubleshoot. As always, if you have any questions, please don’t hesitate to reach out to us at support@shapertools.com.



    Error

    Likely Cause(s)

    Suggested Remediation

    Tape Movement Detected

    Tape has slipped from its original location on the worksurface or the workspace

    • Review your workspace for any tape that has raised up off the worksurface
    • Consult this checklist of common issues that can result in this error message

    Origin was moved outside of the cutting range

    The user has moved too far from the cut path for Origin to compensate
    • Make sure to keep the white dot representing the bit inside the corrective circle on-screen while cutting.
    • Take a look at this article that provides an overview of this error message

    Aborting Cut--Few Markers

    Origin can’t see enough ShaperTape to guarantee cutting precision.  This could be due to cutting through some of the tape in the workspace, rendering those dominos unreadable
    • Add tape and Update your scan
    • Before you begin cutting, travel over your entire design in Aircut Mode to verify that your tape meter will be healthy throughout the cut
    • Read more about this error message and how to prevent it here

    Tool Moved While Plunging

    Tool is moved during its plunge
    • If performing a z-touch, remove your hands completely from the tool until the z-touch has completed
    • If plunging to cut, be careful not to move the tool until the plunge progress circle disappears

    Z-Motor Slip

    User is attempting to remove too much material, causing excessive vertical force on the spindle
    • Try cutting a pass at a shallower depth, especially when cutting harder materials
    • If using Auto-Mode, decrease the Auto Speed
    • Make sure you are moving Origin slowly and consistently, without any sudden movements
    • Decrease your plunge speed

    Touch off failed. Make sure Origin is fully over your material and isn't touched while plunging

    The entirety of the tool’s baseplate is not on the worksurface
    • Ensure that Origin is on a single, level, and uniform surface
    • This surface must be at least as large as Origin’s entire base
    • Note that the material you touch off on does not necessarily need to be your workpiece

    Loaded design has no elements. Unable to place.

    The design file is saved in an unreadable format for Origin or it contains problematic file elements
    • Ensure that you are using the proper save specs for svg files. You can find these for a variety of design programs here

    Motor fault: Right motor slip

    User is attempting to remove too much material, causing excessive lateral force on the spindle
    • Try cutting a pass at a shallower depth, especially when cutting harder materials
    • If using Auto-Mode, decrease the Auto Speed
    • Make sure that you are moving Origin slowly and consistently, without any sudden movements
    • Decrease your plunge speed

    Motor fault: Left motor slip

    User is attempting to remove too much material, causing excessive lateral force on the spindle
    • Try cutting a pass at a shallower depth, especially when cutting harder materials
    • If using Auto-Mode, decrease the Auto Speed
    • Make sure you are moving Origin slowly and consistently, without any sudden movements
    • Decrease your plunge speed

    Low accuracy scan

    Insufficient quality or quantity of tape in your workspace.
    • Your workpiece may be warped or poorly lit or you may have ShaperTape on multiple planes
    • Check out this list of common mistakes in taping
    • Although you may be able to cut in this workspace, your cut accuracy is likely to be jeopardized. If this is important to your project, we suggest that you create a New Scan
    • Before doing so, look over this article to improve the quality of your scans

     

    Related articles