The following is a list of the error messages users might see while using Origin, along with an overview of likely causes and fixes to prevent a recurrence of the error message.
Please note that this list is not intended to be comprehensive. Use this list as a jumping-off point, to help you troubleshoot. As always, if you have any questions, please don’t hesitate to reach out to us at support@shapertools.com.
|
Error
|
Likely Cause(s)
|
Suggested Remediation
|
|
Tape Movement Detected
|
Tape has slipped from its original location on the workpiece or in the workspace
|
- Review your workspace for any tape that has raised up off the worksurface
- Consult this checklist of common issues that can result in this error message
|
|
Return Origin to design to resume cutting
|
The user has moved too far from the cut path for Origin to compensate
|
- Make sure to keep the white dot representing the bit inside the corrective circle on-screen while cutting.
- Take a look at this article that provides an overview of this error message
|
|
Ensure Origin can see sufficient Shaper Tape
|
Origin can’t see enough ShaperTape to guarantee cutting precision. This could be due to cutting through some of the tape in the workspace, rendering those dominos unreadable
|
- Add ShaperTape to your Scan
- Before you begin cutting, travel over your entire design in Aircut Mode to verify that your tape meter will be healthy throughout the cut
- Read more about this error message and how to prevent it here
|
|
A 0x00000101
A 0x00000102
A 0x00000103
|
User is attempting to remove too much material, causing excessive vertical force on the spindle
|
- Try cutting a pass at a shallower depth, especially when cutting harder materials
- If using Auto-Mode, decrease the Auto Speed
- Make sure you are moving Origin slowly and consistently, without any sudden movements
- Decrease your plunge speed
- If you're experiencing this issue consistently reach out to Shaper Support
|
|
S 0x2
|
Problems in your workspace are causing issues with Origin's software
|
- Lay out fresh tape on another surface
- Power on Origin pointing at this new workspace
- Delete the problematic workspace
|
|
Z Touch Failed. Make sure Origin's base is on a single, uniform surface and try again.
|
The entirety of the tool’s baseplate is not on the work surface
|
- Ensure that Origin is on a single, level, and uniform surface
- This surface should be at least as large as Origin’s entire base
- Note that the material you touch off on does not necessarily need to be your workpiece
- Consult this article on Z-Touch practice
|
|
Loaded design has no elements. Unable to place.
|
The design file is saved in an unreadable format for Origin or it contains problematic file elements
|
- Ensure that you are using the proper save specs for svg files. You can find these for a variety of design programs here
|
|
Low Accuracy Scan - Please scan again
|
Insufficient quality or quantity of tape in your workspace.
|
- Your workpiece may be warped or poorly lit or you may have ShaperTape on multiple planes
- Check out this list of common mistakes in taping
- Although you may be able to cut in this workspace, your cut accuracy is likely to be jeopardized. If this is important to your project, we suggest that you create a New Scan
- Before you do, check out this article on Scanning Tips.
|
![[object Object]](https://images.prismic.io/shapertools/1382217d-c13f-4923-88f4-5e0eafa6abbe_Placeholder_Studio_Nav.png?auto=compress,format&rect=0,0,1528,470&w=1528&h=470)
![[object Object],[object Object]](https://images.prismic.io/shapertools/282d6f93-ccd2-434f-923f-eed63824d70a_Placeholder_Hub_Nav.png?auto=compress,format&rect=0,62,1529,470&w=1528&h=470)
![[object Object],[object Object]](https://images.prismic.io/shapertools/8f1a60d5-4775-4c41-80e5-81a107fa0b98_Sessions.jpg?auto=compress,format&rect=0,747,3000,923&w=1528&h=470)
