Common Error Messages

Error

Likely Cause(s)

Suggested Remediation

Tape Movement Detected

Tape has slipped from its original location on the worksurface or the workspace

• Review your workspace for any tape that has raised up off the worksurface
• Consult this checklist of common issues that can result in this error message

Origin was moved outside of the cutting range

The user has moved too far from the cut path for Origin to compensate

• Make sure to keep the white dot representing the bit inside the corrective circle on-screen while cutting.
• Take a look at this article that provides an overview of this error message

Aborting Cut--Few Markers

Origin can’t see enough ShaperTape to guarantee cutting precision.  This could be due to cutting through some of the tape in the workspace, rendering those dominos unreadable

• Add tape and Update your scan
• Before you begin cutting, travel over your entire design in Aircut Mode to verify that your tape meter will be healthy throughout the cut
• Read more about this error message and how to prevent it here

Tool Moved While Plunging

Tool is moved during its plunge

• If performing a z-touch, remove your hands completely from the tool until the z-touch has completed
• If plunging to cut, be careful not to move the tool until the plunge progress circle disappears

Z-Motor Slip

User is attempting to remove too much material, causing excessive vertical force on the spindle

• Try cutting a pass at a shallower depth, especially when cutting harder materials
• If using Auto-Mode, decrease the Auto Speed
• Make sure you are moving Origin slowly and consistently, without any sudden movements
• Decrease your plunge speed

Touch off failed. Make sure Origin is fully over your material and isn't touched while plunging

The entirety of the tool’s baseplate is not on the worksurface

• Ensure that Origin is on a single, level, and uniform surface
• This surface must be at least as large as Origin’s entire base
• Note that the material you touch off on does not necessarily need to be your workpiece

Loaded design has no elements. Unable to place.

The design file is saved in an unreadable format for Origin or it contains problematic file elements

• Ensure that you are using the proper save specs for svg files. You can find these for a variety of design programs here

Motor fault: Right motor slip

User is attempting to remove too much material, causing excessive lateral force on the spindle

• Try cutting a pass at a shallower depth, especially when cutting harder materials
• If using Auto-Mode, decrease the Auto Speed
• Make sure that you are moving Origin slowly and consistently, without any sudden movements
• Decrease your plunge speed

Motor fault: Left motor slip

User is attempting to remove too much material, causing excessive lateral force on the spindle

• Try cutting a pass at a shallower depth, especially when cutting harder materials
• If using Auto-Mode, decrease the Auto Speed
• Make sure you are moving Origin slowly and consistently, without any sudden movements
• Decrease your plunge speed

Low accuracy scan

Insufficient quality or quantity of tape in your workspace.

• Your workpiece may be warped or poorly lit or you may have ShaperTape on multiple planes
• Check out this list of common mistakes in taping
• Although you may be able to cut in this workspace, your cut accuracy is likely to be jeopardized. If this is important to your project, we suggest that you create a New Scan
• Before doing so, look over this article to improve the quality of your scans