--- title: Troubleshooting BenchPilot Connection Issues description: "Origin may encounter issues when trying to connect to BenchPilot. Below are a list of checks to help you troubleshoot connection issues: If you are still experiencing issues after checking the above t" --- [Skip to content](https://support.shapertools.com/troubleshooting-benchpilot-connection-issues#main-content) - [English](https://support.shapertools.com/troubleshooting-benchpilot-connection-issues) - [Deutsch](https://support.shapertools.com/de/fehlerbehebung-bei-problemen-mit-der-benchpilot-verbindung) - [Français](https://support.shapertools.com/fr/dépannage-des-problèmes-de-connexion-benchpilot) English Show submenu for translations [Contact us](https://support.shapertools.com/kb-tickets/new?hsLang=en) ![Shaper-KB-Logo.svg\]](https://support.shapertools.com/hubfs/Shaper-KB-Logo.svg) Open main navigation Close main navigation - - [English](https://support.shapertools.com/troubleshooting-benchpilot-connection-issues) - [Deutsch](https://support.shapertools.com/de/fehlerbehebung-bei-problemen-mit-der-benchpilot-verbindung) - [Français](https://support.shapertools.com/fr/dépannage-des-problèmes-de-connexion-benchpilot) English Show submenu for translations - [Contact us](https://support.shapertools.com/kb-tickets/new) - [Go to shapertools.com](https://www.shapertools.com/) [Go to shapertools.com](https://www.shapertools.com/) Shaper Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.shapertools.com/?hsLang=en) 2. [BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en) 3. [Connecting to BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#connecting-to-benchpilot) # Troubleshooting BenchPilot Connection Issues Origin may encounter issues when trying to connect to BenchPilot. Below are a list of checks to help you troubleshoot connection issues: - Check that BenchPilot is powered on. A small light should be illuminated towards the rear of the Left Arm. This light has various states to indicate the mode that BenchPilot is currently operating in. Refer to [this article](https://support.shapertools.com/benchpilot-status-led?hsLang=en) for more information about BenchPilot’s Status LED. - Is BenchPilot connected to another Origin? If you are operating BenchPilot in an area containing more than one Origin, BenchPilot may have connected to one of the other Origin’s nearby. Power off the other Origin units so that BenchPilot will see only the Origin you wish to connect to. - Is BenchPilot’s Status LED illuminated in RED. If so, your BenchPilot has encountered an issue and you’ll need to [contact Shaper Support](http://www.shapertools.com/contact) for help. - Ensure that BenchPilot’s UID marker (located directly behind Origin when docked) is clean so that Origin’s camera has a clear view of it. - Are you operating Origin and BenchPilot close to devices which may interfere with BenchPilot’s wireless radio. Ensure that BenchPilot is not in the immediate vicinity (less than 3 meters) of devices such as a Wi-Fi router or Microwave oven. If you are still experiencing issues after checking the above troubleshooting steps, [contact Shaper Support](http://www.shapertools.com/contact) who will be happy to assist you. - [Origin](https://support.shapertools.com/origin?hsLang=en#main-content) - [Getting Started Guide](https://support.shapertools.com/origin?hsLang=en#getting-started-guide) - [Workspace Setup](https://support.shapertools.com/origin?hsLang=en#workspace-setup) - [Scanning](https://support.shapertools.com/origin?hsLang=en#scanning) - [Design Mode](https://support.shapertools.com/origin?hsLang=en#design-mode) - [Extensions](https://support.shapertools.com/origin?hsLang=en#extensions) - [Cut Mode](https://support.shapertools.com/origin?hsLang=en#cut-mode) - [Cutting Principles and Techniques](https://support.shapertools.com/origin?hsLang=en#cutting-principles-and-techniques) - [Issues when Cutting](https://support.shapertools.com/origin?hsLang=en#issues-when-cutting) - [Error Messages](https://support.shapertools.com/origin?hsLang=en#error-messages) - [Tips and Tricks](https://support.shapertools.com/origin?hsLang=en#tips-and-tricks) - [Origin FAQs](https://support.shapertools.com/origin?hsLang=en#origin-faqs) - [Usage FAQs](https://support.shapertools.com/origin?hsLang=en#usage-faqs) - [Spindle FAQs](https://support.shapertools.com/origin?hsLang=en#spindle-faqs) - [Returns & Repairs](https://support.shapertools.com/origin?hsLang=en#returns-repairs) - [BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#main-content) - [Connecting to BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#connecting-to-benchpilot) - [Before Starting a BenchPilot Cut](https://support.shapertools.com/benchpilot?hsLang=en#before-starting-a-benchpilot-cut) - [While Cutting with BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#while-cutting-with-benchpilot) - [BenchPilot Troubleshooting](https://support.shapertools.com/benchpilot?hsLang=en#benchpilot-troubleshooting) - [Plate](https://support.shapertools.com/plate?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/plate?hsLang=en#learn-about) - [At A Glance](https://support.shapertools.com/plate?hsLang=en#at-a-glance) - [Aligning Plate](https://support.shapertools.com/plate?hsLang=en#aligning-plate) - [Origin + Plate Setup](https://support.shapertools.com/plate?hsLang=en#origin-plate-setup) - [Working with Plate](https://support.shapertools.com/plate?hsLang=en#working-with-plate) - [Edge Mortising Adapter](https://support.shapertools.com/plate?hsLang=en#edge-mortising-adapter) - [Maintenance & Technical Data](https://support.shapertools.com/plate?hsLang=en#maintenance-technical-data) - [Workstation](https://support.shapertools.com/workstation?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/workstation?hsLang=en#learn-about) - [Studio](https://support.shapertools.com/studio?hsLang=en#main-content) - [Using Studio](https://support.shapertools.com/studio?hsLang=en#using-studio) - [Main Menu](https://support.shapertools.com/studio?hsLang=en#main-menu) - [Design Mode](https://support.shapertools.com/studio?hsLang=en#design-mode) - [Plan Mode](https://support.shapertools.com/studio?hsLang=en#plan-mode) - [Review Mode](https://support.shapertools.com/studio?hsLang=en#review-mode) - [Templates](https://support.shapertools.com/studio?hsLang=en#templates) - [License and Account](https://support.shapertools.com/studio?hsLang=en#license-and-account) - [Trace](https://support.shapertools.com/trace?hsLang=en#main-content) - [Getting Started](https://support.shapertools.com/trace?hsLang=en#getting-started) - [Capturing Your Drawing](https://support.shapertools.com/trace?hsLang=en#capturing-your-drawing) - [Converting Your Drawing to Vectors](https://support.shapertools.com/trace?hsLang=en#converting-your-drawing-to-vectors) - [Saving Your Vectors](https://support.shapertools.com/trace?hsLang=en#saving-your-vectors) - [Care & Storage](https://support.shapertools.com/trace?hsLang=en#care-storage) - [Trace FAQs](https://support.shapertools.com/trace?hsLang=en#trace-faqs) - [AutoPass](https://support.shapertools.com/autopass?hsLang=en#main-content) - [Activation](https://support.shapertools.com/autopass?hsLang=en#activation) - [Before Cutting](https://support.shapertools.com/autopass?hsLang=en#before-cutting) - [While Cutting](https://support.shapertools.com/autopass?hsLang=en#while-cutting) - [FAQs](https://support.shapertools.com/autopass?hsLang=en#faqs) - [Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#main-content) - [Getting Started with your Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#getting-started-with-your-connected-caliper) - [Connecting the Caliper to your Device](https://support.shapertools.com/connected-caliper?hsLang=en#connecting-the-caliper-to-your-device) - [Using the Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#using-the-caliper) - [Removing the Caliper from your Device](https://support.shapertools.com/connected-caliper?hsLang=en#removing-the-caliper-from-your-device) - [Care & Maintenance](https://support.shapertools.com/connected-caliper?hsLang=en#care-maintenance) - [Learn About](https://support.shapertools.com/connected-caliper?hsLang=en#learn-about) - [Accessories](https://support.shapertools.com/accessories?hsLang=en#main-content) - [Origin Accessories](https://support.shapertools.com/accessories?hsLang=en#origin-accessories) - [Basic Bits](https://support.shapertools.com/accessories?hsLang=en#basic-bits) - [Specialty Router Bits](https://support.shapertools.com/accessories?hsLang=en#specialty-router-bits) - [ShaperTape FAQs](https://support.shapertools.com/accessories?hsLang=en#shapertape-faqs) - [Replacement Parts](https://support.shapertools.com/replacement-parts?hsLang=en#main-content) - [Gen2 Origin](https://support.shapertools.com/replacement-parts?hsLang=en#gen2-origin) - [Shaper Workstation](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-workstation) - [Shaper Plate](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-plate) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#main-content) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#shaperhub) - [Your Shaper Account](https://support.shapertools.com/your-shaper-account?hsLang=en#main-content) - [Account Support](https://support.shapertools.com/your-shaper-account?hsLang=en#account-support) - [Designing for Origin](https://support.shapertools.com/designing-for-origin?hsLang=en#main-content) - [Overview](https://support.shapertools.com/designing-for-origin?hsLang=en#overview) - [Adobe Illustrator](https://support.shapertools.com/designing-for-origin?hsLang=en#adobe-illustrator) - [Affinity Designer](https://support.shapertools.com/designing-for-origin?hsLang=en#affinity-designer) - [Coreldraw](https://support.shapertools.com/designing-for-origin?hsLang=en#coreldraw) - [Fusion 360](https://support.shapertools.com/designing-for-origin?hsLang=en#fusion-360) - [Inkscape](https://support.shapertools.com/designing-for-origin?hsLang=en#inkscape) - [Palette CAD](https://support.shapertools.com/designing-for-origin?hsLang=en#palette-cad) - [Rhino 3d](https://support.shapertools.com/designing-for-origin?hsLang=en#rhino-3d) - [Shapr3d](https://support.shapertools.com/designing-for-origin?hsLang=en#shapr3d) - [SketchUp](https://support.shapertools.com/designing-for-origin?hsLang=en#sketchup) - [Pytha](https://support.shapertools.com/designing-for-origin?hsLang=en#pytha) - [Vectr](https://support.shapertools.com/designing-for-origin?hsLang=en#vectr) - [Vectorworks](https://support.shapertools.com/designing-for-origin?hsLang=en#vectorworks) - [Designing Issues](https://support.shapertools.com/designing-for-origin?hsLang=en#designing-issues) - [Troubleshooting and Maintenance](https://support.shapertools.com/troubleshooting-and-maintenance?hsLang=en) [![Chill listening crop-3](https://support.shapertools.com/hs-fs/hubfs/shaper_logo_type.png?width=171&height=24&name=shaper_logo_type.png "Chill listening crop-3")](https://shapertools.com?hsLang=en) Shaper Help Center Copyright © 2025, Shaper Tools