--- title: Shaper Service Umbrella description: We stand by every tool that we ship and it's important to us that our users know that we have their backs in the unlikely event that anything goes wrong with a Shaper product in their shop. For this r --- [Skip to content](https://support.shapertools.com/hc/en-us/articles/360036080194-shaper-service-umbrella#main-content) English Show submenu for translations [Contact us](https://support.shapertools.com/kb-tickets/new?hsLang=en) ![Shaper-KB-Logo.svg\]](https://support.shapertools.com/hubfs/Shaper-KB-Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.shapertools.com/kb-tickets/new) - [Go to shapertools.com](https://www.shapertools.com/) [Go to shapertools.com](https://www.shapertools.com/) Shaper Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.shapertools.com/?hsLang=en) 2. [Ordering in the Shaper Store](https://support.shapertools.com/ordering-in-the-shaper-store?hsLang=en) 3. [Ordering FAQs](https://support.shapertools.com/ordering-in-the-shaper-store?hsLang=en#ordering-faqs) # Shaper Service Umbrella We stand by every tool that we ship and it's important to us that our users know that we have their backs in the unlikely event that anything goes wrong with a Shaper product in their shop. For this reason, we require that customers affirm they will only use their Shaper products within our service umbrella. We aren't able to ship to or from countries that are outside of our service umbrella, and we are unable to guarantee repairs or maintenance if a tool is used outside of this umbrella. Since we launched direct ordering of Origin in the United States, we've rapidly expanded our service umbrella. Our umbrella currently consists of the following countries: - United States - Canada - Europe, including: - Andorra - Austria - Belgium - Bulgaria - Croatia - Cyprus - Czech Republic - Denmark (Except Faroe Islands) - Estonia - Finland - France (Except Overseas Collectivity) - Germany - Gibraltar - Greece - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Monaco - Netherlands (Except Overseas Collectivity) - Norway - Poland - Portugal - Romania - Slovakia - Slovenia - Spain (Except Canary Islands) - Sweden - Switzerland - UK (Except channel islands) - [Origin](https://support.shapertools.com/origin?hsLang=en#main-content) - [Getting Started Guide](https://support.shapertools.com/origin?hsLang=en#getting-started-guide) - [Workspace Setup](https://support.shapertools.com/origin?hsLang=en#workspace-setup) - [Scanning](https://support.shapertools.com/origin?hsLang=en#scanning) - [Design Mode](https://support.shapertools.com/origin?hsLang=en#design-mode) - [Extensions](https://support.shapertools.com/origin?hsLang=en#extensions) - [Cut Mode](https://support.shapertools.com/origin?hsLang=en#cut-mode) - [Cutting Principles and Techniques](https://support.shapertools.com/origin?hsLang=en#cutting-principles-and-techniques) - [Issues when Cutting](https://support.shapertools.com/origin?hsLang=en#issues-when-cutting) - [Error Messages](https://support.shapertools.com/origin?hsLang=en#error-messages) - [Tips and Tricks](https://support.shapertools.com/origin?hsLang=en#tips-and-tricks) - [Origin FAQs](https://support.shapertools.com/origin?hsLang=en#origin-faqs) - [Usage FAQs](https://support.shapertools.com/origin?hsLang=en#usage-faqs) - [Spindle FAQs](https://support.shapertools.com/origin?hsLang=en#spindle-faqs) - [Returns & Repairs](https://support.shapertools.com/origin?hsLang=en#returns-repairs) - [BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#main-content) - [Connecting to BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#connecting-to-benchpilot) - [Before Starting a BenchPilot Cut](https://support.shapertools.com/benchpilot?hsLang=en#before-starting-a-benchpilot-cut) - [While Cutting with BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#while-cutting-with-benchpilot) - [BenchPilot Troubleshooting](https://support.shapertools.com/benchpilot?hsLang=en#benchpilot-troubleshooting) - [Plate](https://support.shapertools.com/plate?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/plate?hsLang=en#learn-about) - [At A Glance](https://support.shapertools.com/plate?hsLang=en#at-a-glance) - [Aligning Plate](https://support.shapertools.com/plate?hsLang=en#aligning-plate) - [Origin + Plate Setup](https://support.shapertools.com/plate?hsLang=en#origin-plate-setup) - [Working with Plate](https://support.shapertools.com/plate?hsLang=en#working-with-plate) - [Edge Mortising Adapter](https://support.shapertools.com/plate?hsLang=en#edge-mortising-adapter) - [Maintenance & Technical Data](https://support.shapertools.com/plate?hsLang=en#maintenance-technical-data) - [Workstation](https://support.shapertools.com/workstation?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/workstation?hsLang=en#learn-about) - [Studio](https://support.shapertools.com/studio?hsLang=en#main-content) - [Using Studio](https://support.shapertools.com/studio?hsLang=en#using-studio) - [Main Menu](https://support.shapertools.com/studio?hsLang=en#main-menu) - [Design Mode](https://support.shapertools.com/studio?hsLang=en#design-mode) - [Plan Mode](https://support.shapertools.com/studio?hsLang=en#plan-mode) - [Review Mode](https://support.shapertools.com/studio?hsLang=en#review-mode) - [Templates](https://support.shapertools.com/studio?hsLang=en#templates) - [License and Account](https://support.shapertools.com/studio?hsLang=en#license-and-account) - [Trace](https://support.shapertools.com/trace?hsLang=en#main-content) - [Getting Started](https://support.shapertools.com/trace?hsLang=en#getting-started) - [Capturing Your Drawing](https://support.shapertools.com/trace?hsLang=en#capturing-your-drawing) - [Converting Your Drawing to Vectors](https://support.shapertools.com/trace?hsLang=en#converting-your-drawing-to-vectors) - [Saving Your Vectors](https://support.shapertools.com/trace?hsLang=en#saving-your-vectors) - [Care & Storage](https://support.shapertools.com/trace?hsLang=en#care-storage) - [Trace FAQs](https://support.shapertools.com/trace?hsLang=en#trace-faqs) - [AutoPass](https://support.shapertools.com/autopass?hsLang=en#main-content) - [Activation](https://support.shapertools.com/autopass?hsLang=en#activation) - [Before Cutting](https://support.shapertools.com/autopass?hsLang=en#before-cutting) - [While Cutting](https://support.shapertools.com/autopass?hsLang=en#while-cutting) - [FAQs](https://support.shapertools.com/autopass?hsLang=en#faqs) - [Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#main-content) - [Getting Started with your Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#getting-started-with-your-connected-caliper) - [Connecting the Caliper to your Device](https://support.shapertools.com/connected-caliper?hsLang=en#connecting-the-caliper-to-your-device) - [Using the Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#using-the-caliper) - [Removing the Caliper from your Device](https://support.shapertools.com/connected-caliper?hsLang=en#removing-the-caliper-from-your-device) - [Care & Maintenance](https://support.shapertools.com/connected-caliper?hsLang=en#care-maintenance) - [Learn About](https://support.shapertools.com/connected-caliper?hsLang=en#learn-about) - [Accessories](https://support.shapertools.com/accessories?hsLang=en#main-content) - [Origin Accessories](https://support.shapertools.com/accessories?hsLang=en#origin-accessories) - [Basic Bits](https://support.shapertools.com/accessories?hsLang=en#basic-bits) - [Specialty Router Bits](https://support.shapertools.com/accessories?hsLang=en#specialty-router-bits) - [ShaperTape FAQs](https://support.shapertools.com/accessories?hsLang=en#shapertape-faqs) - [Replacement Parts](https://support.shapertools.com/replacement-parts?hsLang=en#main-content) - [Gen2 Origin](https://support.shapertools.com/replacement-parts?hsLang=en#gen2-origin) - [Shaper Workstation](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-workstation) - [Shaper Plate](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-plate) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#main-content) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#shaperhub) - [Your Shaper Account](https://support.shapertools.com/your-shaper-account?hsLang=en#main-content) - [Account Support](https://support.shapertools.com/your-shaper-account?hsLang=en#account-support) - [Designing for Origin](https://support.shapertools.com/designing-for-origin?hsLang=en#main-content) - [Overview](https://support.shapertools.com/designing-for-origin?hsLang=en#overview) - [Adobe Illustrator](https://support.shapertools.com/designing-for-origin?hsLang=en#adobe-illustrator) - [Affinity Designer](https://support.shapertools.com/designing-for-origin?hsLang=en#affinity-designer) - [Coreldraw](https://support.shapertools.com/designing-for-origin?hsLang=en#coreldraw) - [Fusion 360](https://support.shapertools.com/designing-for-origin?hsLang=en#fusion-360) - [Inkscape](https://support.shapertools.com/designing-for-origin?hsLang=en#inkscape) - [Palette CAD](https://support.shapertools.com/designing-for-origin?hsLang=en#palette-cad) - [Rhino 3d](https://support.shapertools.com/designing-for-origin?hsLang=en#rhino-3d) - [Shapr3d](https://support.shapertools.com/designing-for-origin?hsLang=en#shapr3d) - [SketchUp](https://support.shapertools.com/designing-for-origin?hsLang=en#sketchup) - [Pytha](https://support.shapertools.com/designing-for-origin?hsLang=en#pytha) - [Vectr](https://support.shapertools.com/designing-for-origin?hsLang=en#vectr) - [Vectorworks](https://support.shapertools.com/designing-for-origin?hsLang=en#vectorworks) - [Designing Issues](https://support.shapertools.com/designing-for-origin?hsLang=en#designing-issues) - [Troubleshooting and Maintenance](https://support.shapertools.com/troubleshooting-and-maintenance?hsLang=en) [![Chill listening crop-3](https://support.shapertools.com/hs-fs/hubfs/shaper_logo_type.png?width=171&height=24&name=shaper_logo_type.png "Chill listening crop-3")](https://shapertools.com?hsLang=en) Shaper Help Center Copyright © 2025, Shaper Tools