--- title: Standard Repair Policy description: If a user reports an issue with their in-warranty tool that the Support Team is unable to resolve in the field, we will pay for the tool's shipment to our repair center. Once we've diagnosed the issue --- [Skip to content](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy#main-content) - [English](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy) - [Deutsch](https://support.shapertools.com/de/hc/de-de/articles/360009878633-richtlinien-zur-reparatur) - [Français](https://support.shapertools.com/fr/hc/fr-fr/articles/360009878633-conditions-générales-de-réparation) English Show submenu for translations ![Shaper-KB-Logo.svg\]](https://support.shapertools.com/hubfs/Shaper-KB-Logo.svg) Open main navigation Close main navigation - - [English](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy) - [Deutsch](https://support.shapertools.com/de/hc/de-de/articles/360009878633-richtlinien-zur-reparatur) - [Français](https://support.shapertools.com/fr/hc/fr-fr/articles/360009878633-conditions-générales-de-réparation) English Show submenu for translations - [Go to shapertools.com](https://www.shapertools.com/) [Go to shapertools.com](https://www.shapertools.com/) Shaper Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.shapertools.com/?hsLang=en) 2. [Origin](https://support.shapertools.com/origin?hsLang=en) 3. [Returns & Repairs](https://support.shapertools.com/origin?hsLang=en#returns-repairs) # Standard Repair Policy If your Origin has a technical issue that cannot be resolved through regular support, Festool will be happy to assist you with the repair. If you have any questions about the repair or the process, please contact customerservice-int@festool.com. - [Origin](https://support.shapertools.com/origin?hsLang=en#main-content) - [Getting Started Guide](https://support.shapertools.com/origin?hsLang=en#getting-started-guide) - [Workspace Setup](https://support.shapertools.com/origin?hsLang=en#workspace-setup) - [Scanning](https://support.shapertools.com/origin?hsLang=en#scanning) - [Design Mode](https://support.shapertools.com/origin?hsLang=en#design-mode) - [Extensions](https://support.shapertools.com/origin?hsLang=en#extensions) - [Cut Mode](https://support.shapertools.com/origin?hsLang=en#cut-mode) - [Cutting Principles and Techniques](https://support.shapertools.com/origin?hsLang=en#cutting-principles-and-techniques) - [Issues when Cutting](https://support.shapertools.com/origin?hsLang=en#issues-when-cutting) - [Error Messages](https://support.shapertools.com/origin?hsLang=en#error-messages) - [Tips and Tricks](https://support.shapertools.com/origin?hsLang=en#tips-and-tricks) - [Origin FAQs](https://support.shapertools.com/origin?hsLang=en#origin-faqs) - [Usage FAQs](https://support.shapertools.com/origin?hsLang=en#usage-faqs) - [Spindle FAQs](https://support.shapertools.com/origin?hsLang=en#spindle-faqs) - [Returns & Repairs](https://support.shapertools.com/origin?hsLang=en#returns-repairs) - [BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#main-content) - [Connecting to BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#connecting-to-benchpilot) - [Before Starting a BenchPilot Cut](https://support.shapertools.com/benchpilot?hsLang=en#before-starting-a-benchpilot-cut) - [While Cutting with BenchPilot](https://support.shapertools.com/benchpilot?hsLang=en#while-cutting-with-benchpilot) - [BenchPilot Troubleshooting](https://support.shapertools.com/benchpilot?hsLang=en#benchpilot-troubleshooting) - [Plate](https://support.shapertools.com/plate?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/plate?hsLang=en#learn-about) - [At A Glance](https://support.shapertools.com/plate?hsLang=en#at-a-glance) - [Aligning Plate](https://support.shapertools.com/plate?hsLang=en#aligning-plate) - [Origin + Plate Setup](https://support.shapertools.com/plate?hsLang=en#origin-plate-setup) - [Working with Plate](https://support.shapertools.com/plate?hsLang=en#working-with-plate) - [Edge Mortising Adapter](https://support.shapertools.com/plate?hsLang=en#edge-mortising-adapter) - [Maintenance & Technical Data](https://support.shapertools.com/plate?hsLang=en#maintenance-technical-data) - [Workstation](https://support.shapertools.com/workstation?hsLang=en#main-content) - [Learn About](https://support.shapertools.com/workstation?hsLang=en#learn-about) - [Studio](https://support.shapertools.com/studio?hsLang=en#main-content) - [Using Studio](https://support.shapertools.com/studio?hsLang=en#using-studio) - [Main Menu](https://support.shapertools.com/studio?hsLang=en#main-menu) - [Design Mode](https://support.shapertools.com/studio?hsLang=en#design-mode) - [Plan Mode](https://support.shapertools.com/studio?hsLang=en#plan-mode) - [Review Mode](https://support.shapertools.com/studio?hsLang=en#review-mode) - [Templates](https://support.shapertools.com/studio?hsLang=en#templates) - [License and Account](https://support.shapertools.com/studio?hsLang=en#license-and-account) - [Trace](https://support.shapertools.com/trace?hsLang=en#main-content) - [Getting Started](https://support.shapertools.com/trace?hsLang=en#getting-started) - [Capturing Your Drawing](https://support.shapertools.com/trace?hsLang=en#capturing-your-drawing) - [Converting Your Drawing to Vectors](https://support.shapertools.com/trace?hsLang=en#converting-your-drawing-to-vectors) - [Saving Your Vectors](https://support.shapertools.com/trace?hsLang=en#saving-your-vectors) - [Care & Storage](https://support.shapertools.com/trace?hsLang=en#care-storage) - [Trace FAQs](https://support.shapertools.com/trace?hsLang=en#trace-faqs) - [AutoPass](https://support.shapertools.com/autopass?hsLang=en#main-content) - [Activation](https://support.shapertools.com/autopass?hsLang=en#activation) - [Before Cutting](https://support.shapertools.com/autopass?hsLang=en#before-cutting) - [While Cutting](https://support.shapertools.com/autopass?hsLang=en#while-cutting) - [FAQs](https://support.shapertools.com/autopass?hsLang=en#faqs) - [Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#main-content) - [Getting Started with your Connected Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#getting-started-with-your-connected-caliper) - [Connecting the Caliper to your Device](https://support.shapertools.com/connected-caliper?hsLang=en#connecting-the-caliper-to-your-device) - [Using the Caliper](https://support.shapertools.com/connected-caliper?hsLang=en#using-the-caliper) - [Removing the Caliper from your Device](https://support.shapertools.com/connected-caliper?hsLang=en#removing-the-caliper-from-your-device) - [Care & Maintenance](https://support.shapertools.com/connected-caliper?hsLang=en#care-maintenance) - [Learn About](https://support.shapertools.com/connected-caliper?hsLang=en#learn-about) - [Accessories](https://support.shapertools.com/accessories?hsLang=en#main-content) - [Origin Accessories](https://support.shapertools.com/accessories?hsLang=en#origin-accessories) - [Basic Bits](https://support.shapertools.com/accessories?hsLang=en#basic-bits) - [Specialty Router Bits](https://support.shapertools.com/accessories?hsLang=en#specialty-router-bits) - [ShaperTape FAQs](https://support.shapertools.com/accessories?hsLang=en#shapertape-faqs) - [Replacement Parts](https://support.shapertools.com/replacement-parts?hsLang=en#main-content) - [Gen2 Origin](https://support.shapertools.com/replacement-parts?hsLang=en#gen2-origin) - [Shaper Workstation](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-workstation) - [Shaper Plate](https://support.shapertools.com/replacement-parts?hsLang=en#shaper-plate) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#main-content) - [ShaperHub](https://support.shapertools.com/shaperhub?hsLang=en#shaperhub) - [Designing for Origin](https://support.shapertools.com/designing-for-origin?hsLang=en#main-content) - [Overview](https://support.shapertools.com/designing-for-origin?hsLang=en#overview) - [Adobe Illustrator](https://support.shapertools.com/designing-for-origin?hsLang=en#adobe-illustrator) - [Affinity Designer](https://support.shapertools.com/designing-for-origin?hsLang=en#affinity-designer) - [Coreldraw](https://support.shapertools.com/designing-for-origin?hsLang=en#coreldraw) - [Fusion 360](https://support.shapertools.com/designing-for-origin?hsLang=en#fusion-360) - [Inkscape](https://support.shapertools.com/designing-for-origin?hsLang=en#inkscape) - [Palette CAD](https://support.shapertools.com/designing-for-origin?hsLang=en#palette-cad) - [Rhino 3d](https://support.shapertools.com/designing-for-origin?hsLang=en#rhino-3d) - [Shapr3d](https://support.shapertools.com/designing-for-origin?hsLang=en#shapr3d) - [SketchUp](https://support.shapertools.com/designing-for-origin?hsLang=en#sketchup) - [Pytha](https://support.shapertools.com/designing-for-origin?hsLang=en#pytha) - [Vectr](https://support.shapertools.com/designing-for-origin?hsLang=en#vectr) - [Vectorworks](https://support.shapertools.com/designing-for-origin?hsLang=en#vectorworks) - [Designing Issues](https://support.shapertools.com/designing-for-origin?hsLang=en#designing-issues) - [Troubleshooting and Maintenance](https://support.shapertools.com/troubleshooting-and-maintenance?hsLang=en) [![Chill listening crop-3](https://support.shapertools.com/hs-fs/hubfs/shaper_logo_type.png?width=171&height=24&name=shaper_logo_type.png "Chill listening crop-3")](https://shapertools.com?hsLang=en) Shaper Help Center Copyright © 2025, Shaper Tools