--- title: Standard Repair Policy description: If a user reports an issue with their in-warranty tool that the Support Team is unable to resolve in the field, we will pay for the tool's shipment to our repair center. Once we've diagnosed the issue --- [Skip to content](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy#main-content) - [English](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy) - [Deutsch](https://support.shapertools.com/de/hc/de-de/articles/360009878633-richtlinien-zur-reparatur) - [Français](https://support.shapertools.com/fr/hc/fr-fr/articles/360009878633-conditions-générales-de-réparation) English Show submenu for translations [Contact us](https://support.shapertools.com/kb-tickets/new?hsLang=en) ![Shaper-KB-Logo.svg\]](https://support.shapertools.com/hubfs/Shaper-KB-Logo.svg) Open main navigation Close main navigation - - [English](https://support.shapertools.com/hc/en-us/articles/360009878633-standard-repair-policy) - [Deutsch](https://support.shapertools.com/de/hc/de-de/articles/360009878633-richtlinien-zur-reparatur) - [Français](https://support.shapertools.com/fr/hc/fr-fr/articles/360009878633-conditions-générales-de-réparation) English Show submenu for translations - [Contact us](https://support.shapertools.com/kb-tickets/new) - [Go to shapertools.com](https://www.shapertools.com/) [Go to shapertools.com](https://www.shapertools.com/) Shaper Support - There are no suggestions because the search field is empty. 1. [Help Center](https://support.shapertools.com/?hsLang=en) 2. [Origin](https://support.shapertools.com/origin?hsLang=en) 3. [Returns & Repairs](https://support.shapertools.com/origin?hsLang=en#returns-repairs) # Standard Repair Policy If a user reports an issue with their in-warranty tool that the Support Team is unable to resolve in the field, we will pay for the tool's shipment to our repair center. Once we've diagnosed the issue and confirmed that it falls under our warranty agreement, we will either fix that tool and ship it out to the user or we will ship the user a new tool. In both instances, Shaper will pay for round-trip shipping. 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